Returns & Lifetime Warranty

Two promises, plainly stated. Thirty days to change your mind for any reason. A lifetime warranty against anything we got wrong. No forms to hunt down, no runaround.

30 days, any reason — including rattle

If you don't like your YakJak hitch, send it back within 30 days of delivery for a full refund of the purchase price. You don't have to justify it.

That includes rattle. A lot of hitch companies write rattle out of their return policy. We went the other direction: every YakJak hitch ships with an anti-rattle clamp in the box, because slop in a receiver tube is a fact of towing and we'd rather solve it than argue about it.

Fit the clamp before you decide. It clamps onto your receiver, takes about a minute, and for most people it ends the noise. If it doesn't work with your receiver, or the rattle still bothers you, that's still a return — no conditions. We are not going to ask you to prove you installed it.

To return it:

• Email info@yakjak.com or call 877-YAK-JAK4 with your order number.
• Send the hitch back in usable condition, along with the anti-rattle clamp it shipped with.
• You cover return shipping. We cover it if the return is our mistake — wrong item, damaged in transit, or a defect.

Once it lands and we've looked it over, your refund goes back to the original payment method. Give your bank 5–10 business days to post it.

Lifetime warranty

If your YakJak hitch fails because of a defect in materials or machining during normal towing, we replace it. For as long as you own it. There is no registration to fill out and no expiration date.

Covered:

• Manufacturing and machining defects
• Material failure
• Structural failure during normal towing within the hitch's published rating
• Hardware failure caused by a manufacturing defect
• The included anti-rattle clamp and its hardware — if it fails, bends, or arrives missing, we send another free

Not covered:

• Cosmetic wear — scratches, scuffs, and finish fading from normal use
• Accident, abuse, neglect, or improper installation
• Damage from a vehicle collision
• Modifications, drilling, welding, or repairs we didn't authorize
• Towing beyond the hitch's published weight rating or outside its intended use
• Loss or theft
• Rattle or play in the receiver. That isn't a defect — every receiver tube has some tolerance in it, which is why the anti-rattle clamp is in the box. Rattle is covered by the 30-day return above, not by the lifetime warranty.

How a warranty claim works

1. Contact us with your order number or proof of purchase, a short description of what happened, and photos of the hitch.
2. We review it and send you return instructions.
3. When the hitch reaches us, we ship a replacement at no charge to you. We pay the shipping on approved claims.

If that model is no longer in production, we replace it with the closest equivalent or better.

Damaged or wrong on arrival

If your order shows up damaged or it isn't what you ordered, contact us within 7 days of delivery with photos of the box and the hitch. We fix it — our cost, both directions.

Talk to a person

We're a small, family-owned shop in Indianapolis. When you call, you get someone who knows the product.

YakJak
601 S. Meridian, Suite 1L
Indianapolis, IN 46225
877-YAK-JAK4 (877-925-5254)
info@yakjak.com